01
The phone rings while both hoists are up and nobody's at the desk.
A check-engine light picks a shop the same afternoon it comes on. The driver searches "mechanic near me", calls the first two names, and goes wherever a person answers. If that call rings out while you're under a car, every oil change and brake job they'd have brought you for years just parked one block over.
Missed calls get answered, and the car still comes to you.
The call is picked up, the vehicle and the problem get written down, and you get a text between jobs. You call back in ten minutes instead of never, with the bay already in mind. The customer for life stays yours.